Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

WingSIM is a product of Swiftwing Technology Ltd.

Where we use the words “We” or “Our” we mean Swiftwing Technology Ltd.

For privacy-related enquiries, please contact privacy@swiftwing.io.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Purchase history
Account information, including registration details
Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Payment details
Account details
Customer or client accounts and records
Purchase or service history
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

We collect data when you:

create an account
place an order
sign up for newsletters, or marketing or serviceupdate emails
contact customer support

We do not track personal data via web analytics tools. Any analytics are fully anonymised. See Pirsch analytics for more details.

How long we keep information

Account data is retained for as long as your account is active. Inactive accounts are deleted after 5 years.

Transaction data is kept for 7 years to comply with tax laws. Transaction data may be held longer if required by tax authorities.

Marketing data is retained until you withdraw consent.

Data processors

Stripe, Inc.

We use Stripe to securely process payments. Stripe acts as a data processor and handles data such as your name, email address, and payment information. For more information, see Stripe’s Privacy Policy.

https://stripe.com/gb/legal/dpa

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Snipcart Inc.

We use Snipcart to manage shopping carts and initiate payments. Snipcart acts as a

https://snipcart.com/terms-of-service

https://snipcart.com/faq#GDPR%20Compliance

https://cdn.snipcart.com/legal/dpa.pdf

Databricks, Inc.

https://neon.com/blog/gdpr-compliance-and-neon

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: . Category of recipient: . Country the personal information is sent to: .

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

March 03, 2026